Human Resources Officer (E-Commerce)

Human Capital Business Solutions Ltd is a Boutique HR Advisory Firm that specializes in strategic HR Consulting, Talent Acquisition & Development, Risk Management and Business Process Outsourced Services with our Headquarters based in Uganda and Country Office in Tanzania.

On behalf of our client we are seeking a competent and experienced Human Resources Officer (E-Commerce) to be based in Kampala, Uganda.

Reports To: The Head of Human Resources

Duty Station:  Kampala, Uganda

Job Summary: The Human Resources Officer (E-Commerce) will be responsible for supporting the full range of human resource functions within the e-commerce business unit, ensuring that the company attracts, develops, and retains talent suited to the fast-paced, tech-driven digital environment. The Human Resources Officer (E-Commerce) will also focus on recruitment, employee relations, performance management, learning and development, and HR administration tailored to e-commerce operations.

Main Duties and Responsibilities

Talent Acquisition & Onboarding

• Support end-to-end recruitment for e-commerce roles such as digital marketers, logistics officers, customer service agents, and fulfillment staff.
• Develop and post job adverts, screen applicants, and coordinate interviews.
• Facilitate smooth onboarding and orientation of new employees to ensure quick integration into the e-commerce culture and systems.

Employee Relations & Welfare

• Serve as the first point of contact for employee queries and concerns.
• Promote a positive work environment that supports employee engagement and productivity.
• Manage employee grievances, disciplinary cases, and conflict resolution in line with HR policies.

Performance Management

• Support the implementation of performance appraisal systems specific to e-commerce KPIs (e.g., order processing time, customer satisfaction, digital campaign outcomes).
• Track and report employee performance and assist in identifying training or coaching needs.
• Collaborate with line managers to ensure performance objectives align with business goals.

 Learning & Development

• Coordinate training programs focused on digital skills, customer experience, and operational efficiency.
• Identify capability gaps within the e-commerce team and recommend targeted interventions.
• Maintain accurate training records and evaluate the impact of learning initiatives.

HR Administration & Compliance

• Maintain up-to-date employee records (contracts, leave, attendance, etc.) in both physical and digital formats.
• Ensure HR operations comply with labor laws, company policies, and data protection standards.
• Prepare regular HR reports and metrics relevant to the e-commerce business.

Culture & Employee Engagement

• Drive employee engagement initiatives suited for hybrid or remote work environments.
• Promote the company’s values, culture, and employer brand within the e-commerce space.
• Support internal communication to enhance team alignment and morale.

Qualifications, Experience, and Skills

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field.
• At least 3 years of experience in a Human Resource role, preferably within an e-commerce, retail, or technology-driven organization.
• Experience in HR management processes for diverse teams, including remote or gig workers, is an added advantage.
• Strong understanding of HR principles, labor laws, and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in HR Information Systems (HRIS) and digital collaboration tools.
• Strong attention to detail, integrity, and confidentiality.
• Adaptability to fast-changing digital and operational environments.

Barriers to Success in Role

• Limited understanding of the e-commerce business model.
• Inability to adapt to a fast-paced and constantly changing environment.

HOW TO APPLY

Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-HRO-HUMAN RESOURCES OFFICER” as the Email subject via recruitment@hcbsltd.com

Note:

• The deadline for applications is not later than 05:00 pm, Monday 17^th November 2025.
• Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.