Branch Manager

Human Capital Business Solutions Ltd is a Boutique HR Advisory Firm that specializes in strategic HR Consulting, Talent Acquisition & Development, Risk Management and Business Process Outsourced Services with our Headquarters based in Uganda and Country Office in Tanzania.

Our client Industrial Security Services Ltd is looking for a competent and experienced Branch Manager to be based in Kampala, Uganda.

Reports To: The General Manager

Duty Station:  Kampala, Uganda

Job Summary: The Branch Manager is responsible for the direction and control of all commercial, HR, Finance and operational aspects of the Branch related to Guarding, Response, Criminal Investigations & Canine Services.

Main Duties and Responsibilities

Branch Management:

• Manage the Branch commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support by ensuring the operational team remains accountable to deliver operational excellence.
• Lead in the development of the branch’s budgets and strategies to achieve the growth plans.
• Lead and monitor the implementation of approved budgets and plans, establish cost ratios, and ensure cost management.

Resource Deployment:

• Develop organisational arrangements, systems, and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements.
• Responsible for adherence to BMS processes and enforcing company SOPs.

Client Relations:

• Manage client relations by ensuring the operations teams conduct regular updates and meetings to ensure compliance with agreed client KPIs and service delivery expectations.

Leadership and Development:

• Provide leadership and direction for the branch operations team.
• Manage staff up-skilling within the branch to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps, and designing training programs.
• Develop and motivate the operations teams fostering a high level of co-operation with other senior managers.

Operational Reporting:

• Develop and deliver robust internal and external performance reports.

Compliance and Audit:

• Ensure the operation remains fully compliant with the ISS SOPs.
• Facilitate the internal audit process and responsible for implementing the ensuing action plans.

Contract Mobilization:

• Mobilize new contract wins ensuring full and accurate understanding of contract SLA.

Operational Excellence:

• Deliver and track a rolling operational excellence programme to include:
  • Effective SOPs for the delivery of services to the highest standard.
  • Risk assessments, post instructions, emergency procedures, and safe havens to be in place for each post.

Resource Management:

• In conjunction with Procurement and Finance, ensure that uniforms and equipment are ordered and delivered to budget in a timely manner.
• Manage the upskilling of Branch Teams as required.

Performance Management:

• Work with HR to manage values-based awards system based on the GardaWorld Values.
• Ensure there is an annual plan and that is adhered to; that will on a scheduled basis conduct risk assessments on all client sites.

Commercial Support:

• Take the Lead in commercial and sales efforts specifically bid and proposal development.

Financial Performance:

• Drive continuous improvement in the financial performance and service delivery of the Security Operations Business - Monitor the financial collections by ensuring correct and timely billing and revenue assurance.

Health and Safety:

• Act as champion for H&S and Service Delivery across the Branch Operations.

Operational Compliance:

• Manage Labour efficiency across the business; and
• Compliance with operational processes; ensure business operational strategies and initiatives are implemented at the branch in a timely and cost-effective manner.

Qualifications, Experience, and Skills

1. Bachelor's degree in Business Administration, Risk, Operations Management or elated field.
2. At least 5 – 8 years post qualification experience in Security Management.
3. Technical Understanding of Commercial Security
4. Excellent leadership and team management skills.
5. Strong financial acumen
6. Excellent communication and organizational skills.
7. Excellent problem-solving skills.
8. Ability to make data-driven decisions and manage multiple priorities in a fast-paced environment.

HOW TO APPLY

Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-BM-BRANCH MANAGER” as the Email subject via recruitment@hcbsltd.com

Note:

• The deadline for applications is not later than 05:00 pm, Friday 25^th October 2024.
• Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.